Omni Reviews emailed our past customers after each completed job, and the feedback that came in was detailed and genuine. Customers mentioned our technicians by name, and the whole process was explained clearly before we started.
★★★★★
A simple follow-up process
We never had time to ask customers for feedback ourselves. The Omni Reviews team took over the follow-up, sent polite reminders, and gave us a simple monthly report. Every review came from a real customer in their own words.
★★★★★
Steady growth and clear communication
Growth was steady and natural rather than a sudden spike, which is exactly what we wanted. Communication was clear throughout, and I only wish we had started a few months earlier.
“Everything was explained upfront, including customer consent and how people would be contacted. No scripts, no rewards, and no promises about ratings. That honesty made the decision to work with Omni Reviews.”
★★★★★★★★★★
Professional service for our electrician company
Professional, responsive and easy to work with. Our customers wrote their own feedback after each visit, and our profile now shows real experiences that match the service we actually deliver every day.
★★★★★
Better profile presentation and review replies
They helped us complete our Yelp page, add fresh photos and reply properly to every review. There was no pressure on our customers, and the advice followed Yelp's guidelines carefully from the first call.
★★★★★
Honest advice and realistic expectations
Honest advice about what Yelp does and does not allow. Progress is slower than on Google, but they set expectations clearly at the start, and I appreciated that straight talk.
★★★★★
A more complete business profile
Great guidance on profile setup and photos. Our business page looks far more complete now, and the monthly updates made it easy to see what had changed and why.
“They never promised a rating or a number of reviews, which gave us real confidence. The focus stayed on our page quality, our replies and a service customers actually want to talk about.”
★★★★★★★★★★
Helpful reporting for a small restaurant
Clear reporting, a friendly team and sensible advice for a small restaurant. We now reply to reviews within a day, and visitors can see an owner who genuinely cares about feedback.
★★★★★
Detailed feedback about delivery and support
Invitations went out after each order, and customers described delivery speed and support in real detail. The reviews read like different people with different experiences, which makes our profile feel trustworthy.
“Onboarding was simple. We shared our consented customer list and the team handled the rest, including reminders. We always knew how many invitations went out and how many reviews followed.”
★★★★★★★★★★
Clear pricing and regular updates
Reviews arrived at a natural pace, and communication was good throughout. They explained the process and pricing clearly, so there were no surprises when the first monthly report arrived.
★★★★★
Transparency throughout the process
Very transparent about how customers are contacted and who writes the reviews. Our customers wrote everything themselves, and that honesty is exactly why we chose Omni Reviews over cheaper alternatives.
★★★★★
A profile that reflects customer experiences
Our Trustpilot profile now reflects real customer experiences instead of a handful of old comments. The team was responsive, answered every question, and never pushed us toward unrealistic promises.
★★★★★
Detailed feedback from our guests
Guests were emailed after checkout and wrote about breakfast, rooms and staff in their own words. We appreciated the focus on genuine guest experiences across our review platforms.
“Saved our small team a lot of time during the busy summer season. Unlike other websites, Omni Reviews doesn't sell fake reviews.”
★★★★★★★★★★
Useful feedback and consistent reporting
Good reminders and clear reporting, and reviews came in steadily rather than all at once. Guests mentioned specific details like the garden and the host, which made the feedback genuinely useful.
★★★★★
An organised and respectful process
No scripts and no rewards, which kept us within Tripadvisor's rules. We replied to every review ourselves, and the whole process felt honest, organised and respectful of our guests.
★★★★★
Friendly and transparent customer support
Friendly, honest and easy to work with Omni Reviews. They explained consent and data protection clearly, and our guests responded well to the short, polite invitation sent after their stay.